Selected products are available through our website and Etsy shop. This website highlights current collections, studio work, and information about custom and business gifting. Availability may vary by product.

Yes. All illustrations and designs are created by Starlight Falls Studios and are protected by copyright. Purchase of a product does not transfer copyright.

Yes! If you don’t see something in the shop that offers customization, head on over to our Custom Order’s tab and submit an inquiry! Please be as detailed as possible when you do that way we can spend more time creating together!

All Starlight Falls Studios products are printed on demand through a professional print partner. This means each item is made especially for you when you order, no sitting in a warehouse, no mass production.

The upside? Your order typically enters production within 1-2 days of purchase and ships directly to your door. That's often faster than a small studio batching and mailing orders twice a week, and because we only produce what's ordered, there's no excess stock and no unnecessary waste. Better for you, better for the planet.

All products are printed on quality materials and checked before shipping. If anything arrives damaged, we'll make it right. Just contact us within 14 days. Please check our Returns & Refunds on what to do.

10 items. For orders under 10, check out our Custom Orders page for individual projects.

- Branded merchandise (existing logo): 2-3 weeks

- Custom illustration: 3-4 weeks

- Rush orders: Sometimes available for 50% rush fee

We'll give you a specific timeline with your quote.

Yes! For orders over 50 items, we can provide 1-2 samples for approval before full production.

We include 2-3 rounds of revisions (depending on package). We'll work with you until you're happy with the design.

Absolutely! You own the commercial rights, so you can reorder anytime. We keep your design files on hand for easy reorders.

Yes! We ship across the EU, UK, and can arrange shipping to other countries. Costs vary by destination and order size. We also try to find the best product to help cut back on shipping costs.

We accept bank transfer, iDEAL, and credit cards. For large orders (€2,000+), we can arrange a payment plan (50% upfront, 50% on delivery).

Yes! We can coordinate shipping to different offices or directly to individual recipients. Additional coordination fees may apply.

Yes! Orders over 100 items qualify for bulk pricing. We'll include this in your quote.

Once design is approved and production begins, orders cannot be cancelled. However, we work closely with you during the approval process to ensure you're happy before we proceed.

Orders are produced and shipped through trusted production partners. Fulfillment locations vary by product and may include facilities in Europe, the United Kingdom, or the United States.

At this time, shipping is available to the Netherlands, the European Union, the United Kingdom, Canada and the United States. Availability may vary by product.

Production and shipping times vary by item and destination. Estimated delivery timeframes are listed on individual product pages. Delivery times are estimates and not guaranteed.

Returns are handled in accordance with EU and Netherlands consumer law. Because many items are made to order, return eligibility depends on the product type. Please refer to the Returns & Refunds Policy for full details.

If your item arrives damaged or defective, please contact us within 5 days of delivery and include clear photo documentation of the unopened package, damaged item, and shipping label so we can assist you.

You can reach us through our Contact page on this website. We aim to respond in three business days.