Terms & Conditions

Effective Date: 08-2-26
Website: www.starlightfallsstudios.com

By placing an order with Starlight Falls Studios (“we,” “us,” or “our”), you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Products & Services

Starlight Falls Studios offers illustrated souvenirs, printed gift items, and custom-designed products for both individual consumers and businesses.

Our offerings include:

  • Print-on-demand (POD) physical products (fulfilled via Printify)

  • Custom-designed printed items

  • Small-batch and branded business gifts

  • Digital and downloadable artwork (when applicable)

All designs are created by a single artist. Production timelines may vary depending on order volume, customization level, and product type.

Fulfillment & Shipping

  • Print-on-demand items are produced and shipped by third-party partners.

  • We currently ship to the United States, the United Kingdom, and select European countries.

  • Shipping availability may change and is subject to carrier limitations.

2. Refunds & Returns

We follow applicable consumer protection laws, including EU regulations for customers located in the Netherlands and the European Union.

Right of Withdrawal (EU Customers)

For non-custom physical products, customers may cancel and return an order within 14 days of delivery for a refund, provided the item is unused and in its original condition.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Custom & Personalized Items

Custom or personalized items (including business gifts, branded merchandise, or items with names, initials, logos, or custom artwork) are exempt from the standard 14-day return right once production has begun.

  • Full refunds are not guaranteed for custom work.

  • In certain cases (such as simple text personalization for consumer orders), a partial refund may be offered at our discretion.

  • For B2B and large custom orders, refunds are evaluated case-by-case due to design time and production costs.

Damaged or Misprinted Items

If a physical item arrives damaged or misprinted:

  • You must provide clear photos of the unopened package and the damaged item within 5 days of delivery.

  • If the issue is a production error, we will coordinate with our fulfillment partner to arrange a replacement.

  • If replacement is not possible, a partial or full refund may be issued depending on the situation.

Digital & Downloadable Products

Due to the nature of digital files, all digital or downloadable items are non-refundable once delivered.

3. Copyright & Usage Policy

All artwork, illustrations, designs, and printed products are the intellectual property of Starlight Falls Studios unless otherwise stated.

For Individual Consumers

  • Purchases are for personal use only.

  • Artwork may not be reproduced, resold, or used for commercial purposes without written permission.

For Business & Corporate Clients

  • Usage rights for branded or business-related designs are defined per project.

  • Commercial usage beyond the agreed scope may require a separate licensing agreement.

We reserve the right to display completed work in our portfolio, website, or social media unless otherwise agreed in writing.

4. Communication & Submissions

  • Our preferred contact method is email for order tracking and record-keeping.

  • By placing an order or submitting a contact form, you agree that we may contact you regarding your order or inquiry.

  • Reference images, logos, and materials provided by customers are used solely for the purpose of fulfilling the order.

    For transparency and quality assurance, orders may be photographed or documented during production for internal use or online marketing, without revealing private customer information.

5. Changes to These Terms

We reserve the right to update or modify these terms at any time. Changes will be effective upon posting to this website.